Terms of Service

glpd sp. z o.o. provides consulting and implementation services to help international brands enter and succeed in the Polish e-commerce market. Our services include, but are not limited to:

• •Market Entry Strategy: Analysis and planning for Polish market expansion
• •Payment Localisation: Integration of Polish payment methods (BLIK, Przelewy24, etc.)
• •Logistics Setup: Configuration of delivery networks including InPost Paczkomat
• •Content Localisation: Translation and cultural adaptation of content
• •Compliance Advisory: GDPR (RODO), consumer protection, and Polish regulatory compliance
• •Technical Implementation: Platform setup and integration services
• •Audits: Pre-launch readiness assessments
• •Store Development: E-commerce platform design and development

The specific scope, deliverables, and timeline for each engagement will be detailed in a separate Statement of Work (SOW) or proposal document agreed upon by both parties.

Our engagement process typically follows these steps:

To enable us to deliver our services effectively, you agree to:

• •Provide Accurate Information: Supply complete and accurate information, documentation, and access required for the services.
• •Timely Responses: Respond to requests for information, feedback, and approvals within reasonable timeframes to avoid project delays.
• •Designate a Contact: Appoint a primary point of contact with authority to make decisions on behalf of your organisation.
• •System Access: Provide necessary access to systems, platforms, and accounts required for implementation work.
• •Legal Compliance: Ensure your business operations comply with applicable laws and regulations in your jurisdiction.
• •Payment: Make payments in accordance with the agreed payment terms.

Failure to fulfil these obligations may result in project delays, additional costs, or our inability to complete the services as specified.

We offer flexible payment arrangements to suit different engagement types:

Project-Based Engagements

For defined-scope projects, fees are agreed upon in the proposal and typically structured as:

• •Deposit: A percentage of the total project fee (typically 30-50%) payable upon agreement signing.
• •Milestone Payments: Additional payments tied to specific deliverable milestones.
• •Final Payment: Remaining balance payable upon project completion.

Monthly Retainer

For ongoing advisory and support services, we offer monthly retainer arrangements:

• •Fixed monthly fee for an agreed scope of services
• •Invoiced monthly in advance
• •Typically includes a minimum commitment period (3-6 months)
• •Can be adjusted or terminated with appropriate notice as specified in your agreement

Payment Terms

• •Invoices are payable within 14 days of issue unless otherwise agreed
• •Payments should be made by bank transfer to the account specified on the invoice
• •All fees are quoted in the currency specified in your proposal (EUR, GBP, or PLN)
• •Fees are exclusive of VAT, which will be added where applicable

Late Payment

Late payments may incur interest at the statutory rate under Polish law. We reserve the right to suspend services if payments are significantly overdue.

Both parties agree to maintain the confidentiality of information disclosed during our engagement that is marked as confidential or that a reasonable person would understand to be confidential.

Confidential Information Includes

• •Business strategies, plans, and financial information
• •Technical specifications and system details
• •Customer data and business relationships
• •Pricing and commercial terms
• •Proprietary methodologies and processes

Permitted Disclosures

Confidential information may be disclosed:

• •To employees and contractors who need to know for the engagement
• •To professional advisors under obligations of confidentiality
• •As required by law or regulatory authority
• •With the written consent of the disclosing party

Confidentiality obligations survive the termination of our engagement for a period of three (3) years.

Liability Cap

To the maximum extent permitted by applicable law, our total aggregate liability arising from or related to our services shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.

Exclusions

We shall not be liable for:

• •Indirect, incidental, special, consequential, or punitive damages
• •Loss of profits, revenue, data, or business opportunities
• •Costs of procurement of substitute services
• •Damages arising from your failure to fulfil your obligations
• •Damages caused by third-party services, platforms, or providers
• •Circumstances beyond our reasonable control (force majeure)

Advisory Nature

Our services are advisory and consultative in nature. While we provide recommendations and implementation support based on our expertise, final decisions regarding your business remain your responsibility. We do not guarantee specific outcomes or results.

Client Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of our deliverables, your business operations, or your breach of these Terms.

Our Warranties

We warrant that:

• •We will perform services with reasonable skill and care
• •Our team possesses appropriate expertise for the services engaged
• •We have the right to enter into this agreement and provide the services
• •We will comply with applicable laws in delivering our services

Disclaimers

Except as expressly stated in these Terms or a specific engagement agreement:

• •Services are provided "as is" without warranties of any kind
• •We do not warrant uninterrupted or error-free service
• •We do not guarantee specific business outcomes or results
• •We are not responsible for the performance of third-party services or platforms

Market Conditions

E-commerce markets are dynamic and subject to change. Our advice is based on conditions at the time of engagement. We do not warrant that market conditions, regulations, or third-party services will remain unchanged.

Termination for Convenience

Either party may terminate an engagement by providing written notice. The notice period and any associated terms will be specified in your Statement of Work or service agreement. Typical notice periods are:

• •Project-Based: 14 days written notice
• •Monthly Retainer: 30 days written notice

Termination for Cause

Either party may terminate immediately if the other party:

• •Materially breaches these Terms and fails to cure within 14 days of notice
• •Becomes insolvent or enters bankruptcy/administration
• •Engages in illegal or unethical conduct

Effect of Termination

Upon termination:

• •You will pay for all services rendered up to the termination date
• •We will provide any completed deliverables and work-in-progress
• •Each party will return or destroy confidential information of the other
• •Provisions that by their nature should survive (confidentiality, limitation of liability, governing law) will remain in effect

We are committed to resolving any disputes fairly and efficiently. In the event of a disagreement:

These Terms and any disputes arising from our engagement shall be governed by and construed in accordance with the laws of Poland.

Jurisdiction

The courts of the Republic of Poland shall have exclusive jurisdiction to settle any disputes arising from or in connection with these Terms or our services. Both parties agree to submit to the exclusive jurisdiction of the Polish courts.

This choice of law and jurisdiction reflects our registration and primary operations in Poland. It provides legal certainty for both parties and aligns with the Polish market focus of our services.

For questions about these Terms of Service or our services, please contact us:

We welcome your questions and are happy to discuss any aspect of these Terms before you engage our services.